Everything you need to know before getting started

Install the Chrome extension and open its side panel during a Google Meet call. CloseLynx transcribes the conversation, detects objections, and shows live suggestions according to your plan. After a normally completed call, it generates a summary, sales score, and follow-up email draft.

CloseLynx supports Google Meet, Microsoft Teams, and Zoom through the Chrome extension and side panel.

Yes. Starting with the Team plan, you get team analytics, roles, a shared objection library, and configurable data retention.

Transcription, live suggestions, summaries, and follow-ups support French, English, and Spanish. The CloseLynx interface is also available in these three languages.

No. CloseLynx works through a Chrome extension and side panel next to the meeting. No additional participant appears in the attendee list.

Never. It shows possible replies in the side panel, such as a talking point or question. You remain the only person speaking and can ignore suggestions.

Playbooks store your best answers to common objections. They guide live suggestions and help adapt the copilot to your market and terminology. In a team, new reps can learn from proven responses.

No. The 14-day free trial starts with 120 credits and does not require a credit card.

A credit is a CloseLynx usage unit. Standard mode uses 1 credit per analyzed minute, advanced speaker separation uses 2 credits, and Premium AI uses 3 credits.

Standard costs 1 credit per minute. Advanced speaker separation costs 2 credits and requires Team or Business. Premium AI costs 3 credits and requires Business.

Each started minute is billed according to the selected mode. Monthly credits, purchased packs, and every deduction are tracked in an append-only accounting ledger.

Live analysis stops. You can buy a credit pack to top up the organization's balance or wait for the monthly renewal. Previously processed calls and summaries remain accessible.

Purchased credit packs remain valid for 12 months and add to the organization's shared balance. Subscription credits renew each period according to the plan and seat count.

Starter and Pro are individual plans. Team and Business are billed monthly per seat, with each seat contributing credits to the organization's shared balance. The subscription belongs to the organization, not an individual account.

Yes, from your organization's billing page. There is no fixed-term commitment: you can upgrade or downgrade, add seats, or remove seats.

Yes. Transcripts are encrypted and follow your organization's retention settings. The architecture favors European hosting, and analysis focuses on the conversation content without emotional scoring of participants. CloseLynx is designed with applicable GDPR and AI Act requirements in mind.

Account settings let you request a full export or delete your account. The workflow covers sessions, database records, Stripe, and stored objects. Team and Business also include consolidated CSV exports.

Yes. Audio capture starts only after you explicitly confirm that participants were informed. Explain it at the beginning of the call before you start recording or transcription.

The architecture prioritizes European hosting. If a provider transfers data outside the European Economic Area, the safeguards in our data processing agreement apply.

No. The analysis focuses on sales content, including objections, pain points, and next steps. It does not assign emotion scores or build psychological profiles.

Yes. Our GDPR commitments as a processor are detailed in the data processing agreement linked from our legal pages.

Create an account, open the guided setup in your dashboard, and follow the Chrome Web Store link. Use the same Chrome profile for the extension and your CloseLynx session.

Sign in to the dashboard again in the same Chrome profile. CloseLynx creates a gateway-scoped token valid for five minutes when each call starts.

Confirmed transcript segments are saved progressively. A technical interruption marks the call as failed rather than completed, so an incomplete transcript cannot be sent as a normal call summary. Previously saved data is retained according to your organization's policy.

No. The extension is installed only in your browser. Your prospect joins the meeting normally.

The extension uses Chrome Manifest V3 and the Chrome side panel. Use the same Chrome profile as your CloseLynx session.

A headset with microphone improves results, especially for advanced speaker separation. Laptop microphones in noisy rooms and participants speaking over each other can reduce transcription quality.